End a call, or leave one
The difference between the two, and what each does to everybody else.
- Who can use it
- All staff
End call finishes the call for everyone in it.
Leave call takes you out and leaves the others talking. Use it when a colleague is continuing with the client.
What the client sees
The client sees a notice that the call has ended, and can close the window.
If you have Show session details when call ends turned on, a Call Summary opens on your side listing who was in the call and how long it lasted. See Set your call preferences.
What to know
- The client left your queue when the call started, and ending the call does not put them back. If you need them waiting again, use Requeue before you hang up. See Send a client back to the waiting room.
- They can check in again afterwards on the same link, and arrive as a new check-in.
- A client can leave a call on their own at any time. You see them disappear from Participants.