Troubleshooting
What to try when a call, a link or a device is not working.
6 articles
- Calls keep droppingWhat causes a call to break up or disconnect, and what to change first.
- Your camera or microphone is not workingPermission, the wrong device selected, or something else holding it.
- A client says your link does not workThe four causes, most likely first.
- A client cannot hear you, or you cannot hear themWhich end is at fault, and the fix for each.
- You cannot sign inReset your password, get past the two-factor step, or find out the account is inactive.
- What to send supportThe five things that let us answer on the first reply instead of the third.