For clients
Joining a visit with your provider. No account needed.
8 articles
- Join your appointmentOpen the link your provider sent, type your name, and wait. There is nothing to download and no account to create.
- Allow your camera and microphoneYour browser asks for permission the first time. If you said no, or were never asked, here is how to turn it back on.
- While you waitWhat the waiting room is, how to tell your provider is there, and how to message them.
- Your provider cannot hear youWhat to check, in order, when the sound is not working in either direction.
- What you need to joinA device with a camera and microphone, an up to date browser, and an ordinary internet connection.
- Join from your phoneThe same link works on a phone. There is an app, and you do not have to use it.
- Test your connection before your appointmentA check you can run yourself before the appointment. It tests four things and says which one is wrong.
- Nobody has come to get meWhat waiting looks like when it is working, how long is too long, and who to contact.