Set up fax

Turn fax on, choose a plan, and get a number that can receive as well as send.

Who can use it: Clinic admins
Plans: All plans
Where: Account SettingsFax

Fax lives under Account Settings › Fax, with INBOX, SENT and SETTINGS tabs.

Turn it on

Until fax is switched on the page is a single card offering it.

A card headed Activate Fax Feature. Three short blocks beneath describe outbound faxing, inbound faxing and encryption. Under a CHOOSE A PLAN heading sit four plans side by side: Starter marked FREE at zero dollars a month with thirty pages, then Lite, Pro and Practice at seven, fifteen and thirty five dollars a month with fifty, two hundred and fifty and one thousand pages. Each lists which features it includes with ticks and which it does not with crosses. Starter has an Activate Faxing button, the other three have Upgrade buttons. — The card shown before fax is active. Starter is free and starts immediately; the other three go through a checkout.

The card shown before fax is active. Starter is free and starts immediately; the other three go through a checkout.

Activate Faxing switches the free plan on straight away, and you are told what you have: “Faxing activated. You now have 30 pages/month.” Nothing is charged and no card is asked for.

Sending works before receiving does

You can send as soon as fax is active. Receiving needs a number of your own:

Inbound faxes require a dedicated fax number. Upgrade your plan to receive faxes.

Until then the inbox shows Inbound Faxes Locked.

Choose a plan

There are four, and the first one costs nothing.

Starter, free: 30 pages a month, outbound only, on a Shared fax number. See The free fax plan for what it does and does not do.
Lite — 50 pages/mo ($7/mo)
Pro — 250 pages/mo ($15/mo)
Practice — 1,000 pages/mo ($35/mo)

Everything above Starter adds a Dedicated number and with it Inbound faxes.

Choose by monthly page count. On a paid plan that count covers sent and received pages together. Starter’s 30 are outbound only, because there is nothing to receive on a shared number.

Paid plans renew on the same date as your account subscription.

A practice sending a handful of referrals a week is on Lite; one faxing records to insurers is not.

The three paid buttons open a checkout and take payment, so a paid plan starts as soon as it is paid for. See Change or cancel your fax plan.

What to know

My Fax Number on the settings tab is the number to give out.
A dedicated number is not instant even though the payment is: We are setting up your dedicated fax number. You will receive an email as soon as it is ready — typically within 24 hours.