Receive a fax

Where incoming faxes land, and how to know one has arrived.

Who can use it: All staff
Plans: Paid plans
Where: Account SettingsFax

Incoming faxes arrive in INBOX, listed by From and Date Received.

The fax page on a paid plan. A card at the top shows My Fax Number with the number beside it, a refresh icon and a Send New Fax button, and under them a line reading fifteen of two hundred and fifty pages used this month, sent plus received, with a reset date and a mostly empty progress bar. Below, a panel headed INBOX lists three received faxes with columns From, File Name, Pages and Date Received, each row ending in a three dot button. — A paid plan. The number at the top is yours to give out, and the bar counts sent and received pages together.

A paid plan. The number at the top is yours to give out, and the bar counts sent and received pages together.

My Fax Number at the top is the number to give out. It arrives with the plan, and until you have one there is nothing to receive on.

The bar beside it counts sent and received pages together against your monthly allowance, so a long fax arriving uses the same budget as a long one going out.

Refresh received faxes checks again without reloading the page.

What a row tells you

From is the sending number, which is all a fax carries: there is no sender name unless they put one on a cover page. Pages and Date Received follow, and the three dot button at the end of the row opens it, downloads it or deletes it.

The file name is generated, not chosen by the sender, so it describes nothing. Open the fax to find out what it is.

Be told when one arrives

Notify me by email on the settings tab emails you on arrival. Worth turning on: an inbox nobody opens is the usual reason a referral sits for three days.

If the inbox is locked

Receiving needs a dedicated number, which comes with a paid fax plan. See Set up fax.

What to know

Faxes can be deleted from the list, and you are asked to confirm how many first: “Delete 3 selected fax(es)?”
A fax that is no longer stored cannot be downloaded, and the row says so when you try. Save anything you need to keep.
The list is the clinic’s, not yours alone, if staff access is turned on. See Let staff use fax.