Personal rooms and shared rooms

HIPAA LINK gives you two kinds of room. They differ in who can see the queue (the list of clients waiting).

Use a personal room

Every provider has one. It has its own check-in link, and only you see who is waiting in it. No other staff member in your clinic can take a client waiting for you.

Use it when clients are booked with you specifically.

Use a shared room

A shared room belongs to the clinic rather than to one provider. It has one check-in link, and every staff member you add to it sees the same queue and can take the next client.

Use it for a front desk, for intake, or anywhere the next free staff member takes the next client.

A shared room link carries your clinic URL as well as the room name, which is how two clinics can both have a room called front-desk:

hipaalink.net/your-clinic/front-desk

Personal room links do not change.

Know which room a client lands in

Whichever link they used. A client who checks in at a shared room link waits in that room’s queue. A client who uses your personal link waits in yours.

You can move a client from one room to the other. They keep their place in line and are not asked to check in again.

See Create a shared room to set one up.