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Choose your call starting sound

A tone that plays when a call begins, so a client who looked away knows you have arrived.

Who can use it: All staff
Where: Account SettingsMy ProfileRoom Settings

A tone plays in the waiting room when a call begins.

A client waiting with the tab in the background will not see the call start. A tone is what reaches them.

Choose it

Open Account Settings › My Profile › Room Settings.
Under Waiting room & call start, pick a Ringtone. There are six, and None turns the sound off.
Set Who hears it.

A block of Room Settings headed WAITING ROOM AND CALL START. A Waiting Room row has an Edit waiting room link at its right. Below it, Call starting sound sits beside two dropdowns: one labelled Ringtone showing Steps (Long), and one labelled Who hears it showing Both Host/Client. — Both controls sit on the Call starting sound row: Ringtone on the left, Who hears it on the right.

Both controls sit on the Call starting sound row: Ringtone on the left, Who hears it on the right.

There is no Save on this row. The choice takes effect as you make it.

Who hears it

Both Host/Client plays for you and for the client.
Client Only plays only for the client. Choose this if you see several clients in a row and the tone becomes noise to you.
Host Only plays only for you.

What to know

A client whose device is muted hears nothing, whatever you choose here.
Three of the six are marked Long and three Short. The long ones carry better to somebody in another window; the short ones are less likely to startle.