A client says your link does not work

1. They have an old link

If you changed your Room Name URL, every link you gave out before stopped working that moment. Send the current one from My Room on your dashboard.

2. It is a shared room link and the plan changed

Shared rooms need a paid plan. If the account dropped to the free plan, those check-in links stop resolving while your personal room link keeps working. See Change or cancel your plan.

3. The room is paused

A paused shared room does not take check-ins. See Create a shared room.

4. The link arrived broken

Email clients split long links across lines, and messaging apps sometimes cut the end off. Ask them to copy the whole thing into the address bar, or send it again in a single line.

What to know

• Send the link rather than asking anyone to type it. Capitals in the room name do not matter, but a mistyped letter does, and a link they can select cannot be mistyped.
• “It says unavailable” is not a broken link. That is your room working correctly while you are signed out. See While you wait.