Change or cancel your plan

Everything here is on one screen. Open Account Settings › Subscriptions.

Change how many seats

1. Select Manage Seats.
2. Set Total Seats under New Quantity to the total you want.
3. Select the pay button, which names the amount being charged now.

Adding a seat charges a prorated amount straight away, and the new monthly total starts on your next billing date. Removing one is not a refund: the difference is credited against your next bill.

You cannot reduce the count below the number of active staff members. The screen refuses it and asks you to deactivate somebody first, so do that, then lower the count. See Seats, and what happens when you run out.

Switch to the free plan

Select Switch to Free and confirm. The dialog lists what the free plan still gives you: 1:1 video calls, 200 free minutes a month, and a 30 minute limit on each session.

The switch takes effect at the end of your billing period. You keep what you paid for until then, and the screen shows the date.

You can upgrade again at any time, which restores the paid features.

Switching and cancelling both take effect at the end of the current billing period, and both leave the account on the free plan. Switching says what you keep; cancelling spells out what stops.

Cancel your plan

Your paid features run until the end of the current billing period, and the screen shows that date. After it the account continues on the free plan. The account is not deleted.

Caution

Four things stop working when the paid plan ends, and the confirmation dialog lists all four. Your room URL goes inactive, so nobody holding a check-in link will reach you. Your waiting room content and settings are lost. Video visits are disabled for your clients. Staff members lose access to the account.

Send clients your personal room link, and save anything you want to keep from your waiting room, before the date on the screen.