While you wait
What the waiting room is, how to tell your provider is there, and how to message them.
Once you have checked in you are in a queue, and your provider has been told you are there. They bring you into the call when they are ready.
Keep the page open. It is what holds your place.
Is your provider there
The page shows Available when your provider is signed in, and Unavailable when they are not.
Unavailable does not mean you have the wrong link or the wrong time. It usually means they have not opened their room yet. Stay checked in.
Send a message
Select Message to write to your provider while you wait. Use it to say you are running late, or to ask how long they will be.
Leave and come back
Select Leave to leave the queue. Your provider is told you have gone.
You can open the same link again whenever you want. You will go to the back of the queue, so only leave if you mean to.