What is on the free plan
What you get without paying, and which features are locked until you do.
- Who can use it
- All staff
Free plan includes 1:1 video calls, 200 free minutes/month, and 30-minute session limits.
The three limits
- One to one only. Free plan supports 1:1 calls only. Upgrade for group sessions.
- 200 minutes a month. You are warned as they run down, and the date they reset is shown in your settings.
- 30 minutes a session. Free plan sessions are limited to 30 minutes. Upgrade for unlimited session length.
When a session hits the limit you see 30-minute session limit reached and can Start New Call, which starts a fresh one.
What needs a paid plan
Screen Share, Whiteboard, EMDR Mode, AI Notes / Recording, Virtual Backgrounds and File Sharing, along with staff, shared rooms, documents, call history and taking payments.
Reaching one of these shows This feature requires a paid plan.
What to know
- Check-in notifications work on the free plan, so you do not have to watch the queue.
- Your room link, your waiting room and your messages all work exactly as they do on a paid plan.