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Update your card

Replace the card on file before a renewal fails.

Who can use it
Clinic admins
Where
Account SettingsSubscriptions
  1. Open Account Settings › Subscriptions.
  2. Under Payment Method, add a new card.
  3. Enter Cardholder Name, Card Number, Expiration Date and the CVV.

The card on file is shown as its last four digits and its expiry date, so you can check which one is there without opening anything.

What to know

  • Do it before the expiry month, not after. A failed renewal does not cancel the account, but it does suspend paid features until the payment goes through, and you are asked to update the card to restore them.
  • Updating the card does not change the plan or the number of seats.