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HIPAA LINKHelp Center

How can we help?

Nobody has come to get me

What waiting looks like when it is working, how long is too long, and who to contact.

If you checked in and saw Checked In, you are in the queue and your provider has been told. Appointments often start a few minutes late.

Check these first

  • The page is still open. It is what holds your place. If you closed it or your phone locked, open the link again and check in.
  • You are on the right link. Use the one for this appointment, not an older email.
  • It says Available. If it says Unavailable, your provider has not opened their room yet. That is common a few minutes before the hour.

Tell them you are waiting

Select Message and send a short message. It goes to your provider and is the quickest way to get an answer without giving up your place in the queue.

If it has been a while

Contact the practice the way you normally would, by phone or by email.

Only the practice can reach your provider, tell you where they are, or rebook you. We make the software they use, so we cannot do any of that for you, and contacting us will slow you down.